Return & Refund Policy

Effective Date: SEP, 22, 2025

Website: www.cliniy.com

Service: Cliniy – Digital Clinic Management System

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1. Nature of Our Service

Cliniy provides access to a digital clinic management system on a subscription basis. Since our services are software-based and intangible, access is granted immediately after activation.

2. Refund Eligibility

• Technical issues not resolved within 7 days of reporting
• Incorrect or duplicate billing/charges
• Subscription cancelled within 3 days of purchase, provided the system has not been used

3. Non-Refundable Conditions

• Change of mind after purchase
• Cancellation of long-term subscription plans after usage begins
• Failure to attend free training sessions provided
• User-side issues (internet problems, hardware issues, etc.)
• Accounts where system usage has already started

4. Refund Request Timeframe

All refund requests must be submitted within 7 days of payment.

5. How to Request a Refund

Email us at: teamcliniy@gmail.com
Subject: "Refund Request – teamcliniy@gmail.com"

6. Refund Processing Time

If approved, refunds will be processed within 5–7 business days via the original payment method.

7. Free Trial Policy

Every new user is entitled to a 5-day free trial before subscribing. This ensures that you are fully satisfied before making payment.

8. Policy Modification Rights

Cliniy reserves the right to modify or update this Return & Refund Policy at any time. Updates will be reflected on our website.

By subscribing to and using Cliniy, you agree to this Return & Refund Policy.